The House of Representatives has given MTN Nigeria, Airtel Nigeria, Globacom, Mafab Communications and other telecom operators seven days to explain why Nigerians continue to experience poor network services.
The lawmakers issued the ultimatum on Wednesday during a public hearing in Abuja. They directed the chief executives of the affected companies to appear before the committee on October 28, 2026.
The decision followed the adoption of two motions sponsored by lawmakers Sunday Umeha and Afam Ogene.
The committee expressed concern that some telecom operators, including MTN and Mafab Communications, had failed to honour previous invitations.
The lawmakers also directed the Nigerian Communications Commission (NCC) to ensure that the companies comply with the order. The operators are expected to submit relevant documents before the hearing, scheduled for 2 p.m. at Hearing Room 447 of the National Assembly Complex in Abuja.
They warned that any chief executive who fails to appear could face an arrest summons.
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👉 JOIN GISTSMATE WHATSAPP CHANNELThe committee chairman, Olumide Osoba, an All Progressives Congress (APC) lawmaker representing Ogun State, said reliable telecommunications services were important to Nigeria’s economy because businesses, financial transactions and daily communication depend on them.
He explained that the House set up the ad hoc committee to investigate repeated complaints from subscribers and identify the reasons for poor service delivery.
Osoba criticised telecom operators for sending junior officials or giving excuses instead of allowing their chief executives to answer questions about network problems and other operational challenges.
Another lawmaker, Ibe Osonwa, condemned the companies for failing to honour the invitations despite the revenue they make from Nigeria. He said telecom operators must be held responsible for the quality of services they provide.
Osonwa warned that the House would not allow the companies to frustrate the investigation.
The ultimatum comes amid growing complaints about poor network services. On October 20, the NCC reported that telecom operators had compensated 75 million subscribers for poor service in 2026. Nearly three million other subscribers also received refunds for failed airtime and data transactions.
The commission said it had carried out more than 6,500 network improvement activities this year, including equipment upgrades and expansion of network capacity.
The concerns followed a disruption reported by MTN subscribers on October 8 in parts of Lagos, Oyo, Rivers, Delta and the Federal Capital Territory. The disruption reportedly lasted more than five hours, leaving some customers unable to make calls or complete transactions.
NCC figures also showed that the four major telecom operators received 413,587 consumer complaints in the first half of 2026.
Airtel recorded 228,992 complaints, MTN had 124,405, Globacom received 56,810, while T2mobile recorded 3,885.
Although the operators reportedly resolved 406,938 complaints, subscribers have continued to raise concerns about poor call quality, slow internet speeds, billing problems and failed transactions.
In April 2026, the NCC introduced an automatic airtime compensation policy for eligible subscribers affected when operators fail to meet required service standards.
Despite these measures, the House committee wants the telecom companies to explain why the problems continue and present clear plans to improve their services.
Osoba directed the NCC to ensure that the operators meet the October 28 deadline and submit all required documents.
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