Urgent Complaint Regarding Poor Network Service In Igboora, Oyo State To: Airtel/MTN/GLO Customer Care I am writing to formally bring to your attention the persistent and frustrating poor network service experienced in Ibarapa Central Local Government, Igboora, Oyo State. Despite being loyal subscribers to your network, residents of our community have continued to suffer from…
Africa’s largest mobile operator, MTN Group, said it has suffered a cybersecurity breach that led to unauthorized access to personal information belonging to customers in certain markets. The company with operations in Nigeria and 15 other markets across Africa and the Middle East did not specify which of its operations were affected. MTN, in a…
An MTN booster station located inside premises of the University of Ibadan (UI) on Saturday 22nd of February, 2025 caught fire due to an electric surge. The Nation gathered that the booster station is situated within the Faculty of Nursing at the university. It was learnt the fire incident affected the Mikano generator, board, and…
Nigeria’s largest telecom operator, MTN, has issued a public apology to its customers following widespread complaints about a sudden 200% increase in the price of its popular 15GB data bundle. The price hike where internet subscribers will have to pay N6,000 for a 15GB weekly data plan which is a 200% increase from the previous…
MTN Nigeria has increased the price of its data subscriptions as telecommunications operators in Nigeria have begun the implementation of the 50% price increment recently approved by the Nigerian Communications Commission (NCC). The revised MTN data prices seen by Nairametrics show that MTN’s 1.8GB monthly plan now goes for N1,500. This replaces the previous 1.5GB…
Following widespread complaints over a major network outage that left subscribers unable to access internet services, MTN Nigeria has issued an official apology, assuring customers that services have been fully restored. In a message to affected users, the telecommunications giant stated: “Dear customer, we sincerely apologize for the challenges experienced with internet services yesterday in…
Telecommunication operators in Nigeria have asked the Nigerian Communications Commission to approve a 100% increase in tariffs in the first quarter of 2025. In a proposal submitted to the commission, the telcos said the increase would help address rising operational costs driven by inflation and naira’s devaluation. The telcos’ decision was communicated by Karl Toriola,…
The Court of Appeal has awarded the sum of N15m as general damages against MTN Nigeria Communications Limited for bombarding a customer’s phone number with unsolicited messages and caller tunes when the customer didn’t subscribe to the services. Justice Okon Abang of the Abuja division of the appellate court made the pronouncement while delivering judgment…
MTN Nigeria, the country’s largest telecom operator, has stressed the urgent need for the telecommunications sector to return to profitability to sustain its operations. The Chief Executive Officer of MTN, Karl Toriola, made this known on Monday during a tour of MTN’s facilities by Fellows of the Media Innovation Programme in Ibeju-Lekki, Lagos. The MTN…
The CEO, MTN Nigeria, Karl Toriola, has said the telecom sector in Nigeria is now in an intensive care unit (ICU) gasping for breath. Speaking virtually at a hybrid telecom investment forum organised by FDC on Tuesday in Lagos, he said there’s an urgent need to rescue the sector from collapse. Toriola, who differed with…